PROVIDING SUPPORT EVERY DAY
When you are developing new products, we act as a real partner and provide our expertise so you can gain a simple and effective understanding of new technologies.
We know how to adapt to your requirements and offer you bespoke solutions whether for testing new processes, implementing the latest systems or training your employees in new production methods.
We support you and ensure you get the best out of your investment.
Support to give you peace of mind
Our processes break with tradition and open up a path of innovation to you.
This is why we give our customers the option of leasing our equipment to carry out in-depth tests on their premises before deciding to invest in new technologies.
Our experts will guide you in your choice of the best process and advise you on how to optimise use of our machines in your manufacturing processes.
Nous venons sur votre site We come to your site for installation, start-up and training to help you develop the best process for your applications..
Installation, start-up and training are carried out on your premises by our experienced teams.
Depending on the machine, simple modifications are required such as controlled mechanical ventilation, power supply and compressed air line, water point. We also support you in defining the workflow within your test and production areas. de test et de production.
In-depth training of your operators is given on sitewith full documentation (digital version). At the end of the training, your teams will feel confident in using our sophisticated machines which are nonetheless simple to get to know.
Direct on your site, with no commitment
There is no point in billing a trip if we can identify the solution from our offices!
We favour remote assistance for carrying out diagnoses and even certain repairs through our smart remote maintenance system present on our machines.
On request, we also carry out work on the ground on mechanical or electrical parts and on software.
We also offer various maintenance schemes in the form of annual subscriptions which include periodic inspections, preventative maintenance operations and technical assistance.
Most standard replacement parts are available in stock and, for specific parts, we use 3D printing to be able to serve you quickly.
Shipping of accessories and replacement parts is generally within 48 hours of the order being received.